Warranty Policy
GLP warrants that all LED fixtures, LED Drivers, Power Supplies, Magnetic Transformers, Timers & Photocells, LED Strip Lights, LED Tube Lights, and LED Lamps covered under our Warranty Agreement to be free from defects when properly installed under normal conditions.
GLP provides 5 years warranty against manufacturing defect or malfunctioning of its
- Indoor Light Fixtures
- Magnetic Power Supplies
- Fiber Optic Cables & Accessories
GLP provides 3 years warranty against manufacturing defect or malfunctioning of its:
- Outdoor Light Fixtures
- LED Drivers and Electronic Power Supplies
- Timers, Photocells, and Terminal Boards
- LED Strip Lights
- Tube Lights
- GU10 and GU5.3 Lamps
GLP provides 2 years warranty against manufacturing defect or malfunctioning of its:
- Filament Lamps
- Panel Lights
- Fiber Optic Machines
Warranty Limitations:
Warranty is limited and GLP does not cover damage resulting from:
- Any above products being installed by an unqualified electrician
- Any above product is connected to the wrong input voltage
- Improper use of the product
Claim Process:
- If the light fixture shows a sign of malfunctioning or defect, please notify GLP immediately.
- GLP will exclusively conduct testing and determine if the item is in repairable condition or needs replacing.
- If complete wiring and installation work is performed by GLP, GLP will cover both installation and item replacement.
Return Policy
GLP will accept returns of non-defective and undamaged items if still in original packaging, up to 1 month after delivery.
A 20% restocking fee will apply to the returned items and a credit note will be issued to the Buyer for the remaining 80% value of the returned items.
GLP will not accept the return of customized goods or made to order items.
